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US DOE Midwest Regional Weatherization Conference
WAM 2 - In-Home Customer Education (In field)
Wednesday, August 16, 2006 · 8:30 AM - 11:50 AMWith diagnostic tools and advanced training we have refined our ability to
let the house teach us what opportunities it offers. This session is an investment in tapping the client as a resource. Observe techniques to learn and
listen to discover opportunities the house may not willingly reveal. Find out how to build on the client’s needs and concerns to increase the
likelihood of identifying behavior changes that can lead to energy savings.
By attending this session, participants will
- Increase their ability to gain useful information about a house and the way that your clients live in it
- Recognize opportunities to provide suggestions or direct attention to actions that are a priority for a particular household
- Gain ideas that you can put to immediate use to improve the effectiveness of communication with clients
KEYWORDS:
actions, behavior, client, comfort, communication, education, energy cost, energy savings, expectations, in-home, listening, observation, opportunities,
process, whole house
Rana Belshe,
Conservation Connection Consulting, Fairchild, WI
Dennis Perry, Cleveland Housing
Network, Cleveland, OH
Type: Half-Day
Course Presenter(s):
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