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ACI Northwest 2007
BUS 6 - Beyond the Box: Increasing Profit & Satisfaction per Customer
Thursday, February 22, 2007 · 1:20 PM - 2:50 PMLearn how home performance and HVAC contractors use diagnostics for motivating their customers to invest in comfortable, healthy homes with thrifty utility costs. REAL customer service delivers SOLUTIONS, which is what customers want! Learn how you can take incremental steps to integrate home performance components into your business, or start from the ground up with a solutions-based approach to customer satisfaction.
By attending this session, participants will
- Share ideas on building a reputation based on problem solving, delivering results, and quality of service
- Understand how performance testing and consumer education can increase the menu of services offered and contribute to leads all year long
- Learn how diagnostic services and problem solving can increase the size and profit of a job while delivering better service and creating enthusiastic references
Keyword(s):
comfort, contracting, customer satisfaction, customer service, diagnostics, education, problem solving, profit, sales, solutions
Type: Workshop
Track: Business Opportunities
CEU: Building Performance Institute, Inc. (BPI) National Association of the Remodeling Industry (NARI)
Course Presenter(s):
Course Document(s):
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