BUS 7 - Streamlining Home Diagnosis

Friday, May 20, 2005  ·  8:30 AM - 10:10 AM

Streamlining Home Diagnosis

The big difference between home performance contractors and “business-as-usual” contractors is that the home performance contractor uses diagnostic. They have the tools to find out what’s going on with a home. In fact, any home can be turned into a research project. However, getting in and out with the facts won’t matter much if we don’t get the job. Find out how two contractors go about doing a top-notch evaluation and spend quality time with the client efficiently and effectively. This session explores how to get in, get what you need (including a sale), and get out.

1. See how successful home performance contractors prioritize their field time

2. Consider whether diagnostic steps can be skipped to save time in the field

3. Understand how diagnostic processes can be used to educate and motivate the consumer to take action

Keywords: building science, diagnostics, communication, confidence, customer service, home performance, inspections, load calculations, marketing, motivation, demonstration

Type: 100 Minute Session
Track: Home Performance Business
CEU: Residential Energy Services Network (RESNET)  

Course Presenter(s):

• John Jennings
• Joe Kuonen
• Richard Kornbluth