WPM A - More on 10 Ways to Undermine Comfort & Customer Satisfaction

Wednesday, October 06, 2004  ·  1:30 PM - 3:00 PM

Building on the content addressed in the opening plenary, this session will address solutions to common flaws found in residential structures and mechanical systems.

By attending this session, participants will
1. Find out how to keep the “10 ways” off of their list of customer call backs
2. Learn what operational practices they can implement to help ensure that their staff or subs complete work correctly
3. Have an opportunity to get their questions answered

Keyword(s): New construction, existing homes, HVAC, air flow, ducts, surface temperature, thermal defects, thermal comfort, oversizing, design, installation, controls, specifications, quality, call backs, combustion safety, indoor air quality, cooling, heating
Type: 90-Minute Breakout
CEU: MA bldg Officials   AIA   American Society of Home Inspectors (ASHI)   Building Performance Institute, Inc. (BPI)   North American Technician Excellence, Inc. (NATE)   Residential Energy Services Network (RESNET)  

Course Presenter(s):

• Randy Boston
• Rob de Kieffer