TPM 07 - Quality: Whose Job is it Anyway?

Tuesday, May 17, 2005  ·  1:00 PM - 5:00 PM

Quality: Whose Job is it Anyway?

With the increasing focus on quality, a clear understanding of what high quality is and how to achieve it is vital. Systems, procedures, and management methods that ensure quality will be addressed. Learn to identify sources of substandard quality, such as management procedures and policies, supervisory/personnel actions, work environment, inspection methods, and failure in communication. We will demonstrate that, in the end, management has the responsibility for quality and how to live up to that responsibility.

By attending this session, participants will

1. Understand the building blocks of achieving high quality

2. Discover that high quality is a result of a well managed, thoughtful work process

3. Learn to apply these principles to your own work environment

Keywords: assessment, business development, case study, communication, construction defects, customer service, education, evaluation, feedback, implementation, inspections, liability, measured results, performance, policy, program design, trouble shooting

Topic(s): Implementation, Quality & Training
Type: Half-Day

Course Presenter(s):

• Rick Karg
• Lil Weston