ADV 3 - How Not to Get Sued

Wednesday, May 18, 2005  ·  3:45 PM - 5:25 PM

ADVANCED HOME PERFORMANCE BUSINESS

ADV 3

How Not to Get Sued

Delve into the issue of litigation in the residential sector, both in terms of new and existing homes. Find out more about your program or company's liability relating to the work you perform. Learn how to reduce the likelihood of a lawsuit and how to respond to customer complaints.

By attending this session, participants will

1. Better understand your exposure to lawsuits

2. Recognize practices that may help to prevent lawsuits and reduce insurance claims

3. Have a better understanding of how changes in the insurance industry are affecting residential builders and contractors

Keywords: callbacks, communication, consumer, liability, insurance, IAQ, moisture, mold, quality assurance

Mark Dyen, Conservation Services Group, Westborough, MA

Type: 100 Minute Session
Track: Advanced Home Performance Business

Course Presenter(s):

• Mark Dyen