ADV 2 - Making Sure of Your Job Quality

Wednesday, May 18, 2005  ·  1:30 PM - 3:10 PM

ADVANCED HOME PERFORMANCE BUSINESS

ADV 2

Making Sure of Your Job Quality

How does a home performance contracting company assure quality? Hear real-world approaches to quality assurance processes in daily practice. These include in-house orientation and training, as well as test-out and other measures. Learn how to use on-the-job training and field protocols to ensure quality installations. Various forms of employee motivation, ensuring the right tools for the job, and a check-up process to assure that quality workmanship is being performed in home performance will also be discussed. This session is appropriate for both technical and non-technical audiences.

By attending this session, participants will

1. Discover training initiatives and how to make training efforts effective and efficient

2. Examine quality assurance processes for home performance contracting operations

3. Participate in a dialogue on how to motivate employees, and how to keep them at high performance levels

Keywords: quality assurance, training, protocols, building performance, contracting, education, home performance, best practices

Richard Kornbluth, EnTherm, Inc., Syracuse, NY

Tim Locke, CBPCA, Fair Oaks, CA

Conrad Metcalfe, Performance Systems Development, Ithaca, NY

Type: 100 Minute Session
Track: Advanced Home Performance Business

Course Presenter(s):

• Tim Locke
• Conrad Metcalfe
• Richard Kornbluth