ACI Home Performance Conference 2007
BUS 7 - Making Sure of Job Quality
Thursday, April 26, 2007 · 8:30 AM - 10:10 AMHear real-world approaches to quality control and quality assurance processes. These include in-house orientation and training, test-in and test-out protocols, monitoring work flow and performance, and providing feedback. Learn how to ensure quality installations by using on-the-job training and field protocols. Various forms of employee motivation, responsibility delegation, and quality workmanship verification will be discussed. This session is appropriate for both technical and non-technical audiences.
By attending this session, participants will
- Discover how to make training more effective
- Examine quality control and quality assurance processes for home performance contracting operations
- Learn two things you can do in the next month to improve the quality of field work you deliver
Keyword(s): business development, employee development, feedback, monitoring, protocols, quality assurance, quality control, tracking, training, whole house
Type: Workshop
Track: Business & Sales
CEU: Building Performance Institute, Inc. (BPI) National Association of the Remodeling Industry (NARI)
Course Presenter(s):
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