ACI New Jersey Home Performance Conference for Whole House Energy Solutions

BUS 2 - Communication: Client Education & Customer Service

Tuesday, September 09, 2008 · 1:00 PM - 2:30 PM

Regardless of whether you and the customer are on the phone or in their house, there are opportunities to convey the concepts of home performance. But it is not easy, and it is not just having a few key lines in your back pocket. Learn to build on the clues potential customers give you to establish credibility and trust.

By attending this session, participants will

Find out how to target a response to potential customers' interest and needs
Have an increased appreciation for the benefits that a customer may receive from a comprehensive home performance job
Learn to explain or demonstrate home performance concepts

Type: 90-Minute Breakout
Track: HP Business Development
CEU: Building Performance Institute, Inc. (BPI) Residential Energy Services Network (RESNET)

Course Presenter(s):

Mike Gorman

Course Document(s):

BUS2_Gorman
(Text from presentation)

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