BUS 2 - Business Management Systems for Whole House Contractors (Part 1)

Wednesday, October 08, 2008  ·  1:00 PM - 2:30 PM

These two sessions (each condensed from a two-day intensive workshop) present an overview of some of the business management education that is necessary to become and remain successful in the highly competitive service business environment.  Targeted to owners, managers, department heads, and supervisors.

Session 1: The Quality Contractor (BUS 2)

What is quality and how do you know if you are delivering it?  Do you have systems in place to help ensure that your company delivers quality service, and that your employees know what to do in every instance?  Have you calculated the real cost of quality and the real cost of not delivering it?  How can you measure your success at improving over time?

 

By attending this session, participants will

1. Learn the true definition of quality and identify its basic principles
2. Understand the true meaning of customer expectations
3. Determine how to set realistic goals and performance standards
4. Understand the proven methods of delivering consistently superior customer service

Type: 90-Minute Breakout
Track: HP Business Development
CEU: Building Performance Institute, Inc. (BPI)   Residential Energy Services Network (RESNET)   National Association of the Remodeling Industry (NARI)  

Course Presenter(s):

• John Garofalo

Course Document(s):

• BUS2_Garofalo