BUS 5 - Making Sure of Job Quality

Wednesday, April 29, 2009  ·  10:35 AM - 12:15 PM

As a contractor, maintaining profitability while producing high quality work and high levels of customer satisfaction can be a difficult challenge. Too often, the work quality suffers. Hear real-world approaches to quality control and quality assurance processes. These include in-house orientation and training, test-in and test-out protocols, monitoring work flow and performance, and providing feedback. Learn how to ensure quality installations by using on-the-job training and field protocols. This session is appropriate for both technical and non-technical audiences.

 

By attending this session, participants will

 

1. Discover how to instill quality in your workplace
2. Examine quality control and quality assurance processes for home performance contracting operations
3. Learn two things you can do in the next month to improve the quality of field work you deliver

 

Type: 100 Minute Session
Track: Build Your Business & Profit
CEU: American Society of Home Inspectors (ASHI)   Building Performance Institute, Inc. (BPI)   Residential Energy Services Network (RESNET)   National Association of Certified Home Inspectors (NACHI)   National Association of the Remodeling Industry (NARI)  

Course Presenter(s):

• Dave Abrey
• Larry Zarker
• John Jones