ACI Home Performance Conference 2008

WHOL 4 - Using Quality Management to Prevent Project Meltdowns

Wednesday, April 09, 2008 · 8:30 AM - 10:10 AM

As a home performance or weatherization contractor, maintaining profitability / productivity while producing high quality work and high levels of customer satisfaction can be a difficult challenge. Too often, the work quality suffers. Hear real-world approaches to quality control and quality assurance processes. These include in-house orientation and training, test-in and test-out protocols, monitoring work flow and performance, and providing feedback. Learn how to ensure quality installations by using on-the-job training and field protocols.

By attending this session, participants will

1. Discover how to instill quality in your workplace

2. Examine quality control and quality assurance processes for whole house contracting operations

3. Learn two things you can do in the next month to improve the quality of field work you deliver

Keyword(s): building science, construction defects, continuing education, education, feedback, field inspection, health & safety, home performance, inspections, insulation performance, protocol, results, systems approach, thermal bypasses, training
Type: 100 Minute Session
Track: Whole House Issues
CEU: Building Performance Institute, Inc. (BPI) Residential Energy Services Network (RESNET) National Association of Certified Home Inspectors (NACHI) National Association of the Remodeling Industry (NARI)

Course Presenter(s):

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