ACI Home Performance Conference 2007

IMP 4 - Integrating Evaluation: Continuous Program Improvement

Wednesday, April 25, 2007 · 8:30 AM - 10:10 AM

Quality efficiency programs continually strive to improve. This session will cover methods that are being used to make ongoing improvements to program design and implementation. Topics include the use of field inspections, advisory panels, customer surveys, goals, incentives, and training as well as methods for performing “desktop” quality control by data mining program tracking systems.

By attending this session, participants will

Learn innovative ways to analyze program tracking data to not only give feedback on the overall program but also to identify contractor and auditor performance issues and potential training needs
Discover ways to develop partnerships, gain feedback, and maintain relationships with customers, contractors, agencies, and individuals who share mutual interests
Take at least one idea with you to further the goals of your program

Keyword(s):

communication, consumer, education, evaluation, feedback, inspections, low income, measured results, partnerships, program design, utility, weatherization

Type: Workshop
Track: Program Productivity & Impact
CEU: Building Performance Institute, Inc. (BPI) National Association of the Remodeling Industry (NARI)

Course Presenter(s):

Maria Frederick

Course Document(s):

You may need Adobe Reader to view PDF documents. If you do not have Adobe Reader installed, please download the Free software here.

Previous Page Back to Top