ACI Home Performance Conference 2007
CONS 5 - Managing Customer Expectations
Wednesday, April 25, 2007 · 10:40 AM - 12:20 PMHere is your opportunity to gain the skills and information needed to understand and manage customer expectations. Explore strategies for: marketing, outreach, customer intake and orientation, on-site education, and customer inquiry systems. Take advantage of lessons learned and proven customer services techniques gained from both the private and nonprofit sector in this interactive session.
By attending this session, participants will
- Find out how to create loyal and satisfied customers by anticipating and understanding their needs
- Learn how advertising and marketing tools impact customer expectations
- Understand the benefits to customers and agencies of a comprehensive customer education program
Keyword(s):
assessment, client education, commitment, consumer, customer, customer service, expectations, feedback, implementation, loyalty, marketing, program design, program training, satisfaction, techniques, weatherization
Type: Workshop
Track: The Changing Consumer
CEU: Building Performance Institute, Inc. (BPI) National Association of the Remodeling Industry (NARI)
Course Presenter(s):
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