W-1 LIAB - Improving Profitability Through Internal Quality Assurance

Wednesday, February 01, 2006  ·  9:45 AM - 11:15 AM

Keywords: Call-backs, customer service, implementation, quality assurance, tracking

Your employees are trained and certified Great! However, are they doing the work correctly and completely? Is your company’s work being done in a manner that will increase your liability? Explore systems that protect your company, your profit, and help guide a continuous training and quality improvement effort.

By attending this session, participants will

1. Learn how to reduce the cost of callbacks and increase customer satisfaction and referrals
2. Find out how to incorporate job tracking as a way to build in a job performance feedback
    loop
3. Learn how to create internal systems monitor and assure job performance

Type: 90-Minute Breakout
Track: Reduce Your Liability (LIAB)
CEU: Energy and Environmental Building Association (EEBA)   American Institute of Architects (AIA)   Building Performance Institute, Inc. (BPI)  

Course Presenter(s):

• Richard Kornbluth
• John Proctor

Course Document(s):

• QualityAssurance_Kornbluth
• QualityAssurance_Proctor